We'd rather refund you than keep money for a test that didn't help.
If something breaks on our side
If a test fails because of a problem on our end (the report says "Didn't run"), we'll rerun it or refund you in full, whichever you prefer.
If you're not happy
Email us within 14 days of your order and tell us what went wrong. We'll refund the test, the full report, or both. You don't have to argue your case.
What isn't a fault
A dummy crashing, or being turned away by your store's bot protection, is a result, not a failure of the test. You're still welcome to ask for a refund under the 14-day rule above.
How to ask
Email [email protected] with your report link or the email address you ordered with. Refunds go back to the original payment method through Stripe and usually arrive within 5 to 10 business days.